Protecting your private information is our priority. This Statement of Privacy applies to www.urbannaturalsusa.com and Spa Brands, LLC and governs data collection and usage.

For the purposes of this Privacy Policy, unless otherwise noted, all references to Spa Brands, LLC include www.urbannaturalsusa.com and URBAN NATURALS. The URBAN NATURALS website is an e-commerce site.

By using the URBAN NATURALS website, you consent to the data practices described in this statement.

Collection of Your Personal Information

In order to better provide you with products and services offered, URBAN NATURALS may collect personally identifiable information, such as your:

• First and last name
• Mailing address
• Email address
• Phone number

If you purchase URBAN NATURALS products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information when you elect to use certain products or services.

These may include:

• Registering for an account
• Entering a sweepstakes or contest sponsored by us or one of our partners
• Signing up for special offers from selected third parties
• Sending us an email message
• Submitting your credit card or other payment information when ordering and purchasing products and services

We may use your information for purposes including communicating with you in relation to products or services you have requested from us.

We may also gather additional personal or non-personal information in the future.

Use of Your Personal Information

URBAN NATURALS collects and uses your personal information to operate and deliver the services you have requested.

URBAN NATURALS may also use your personally identifiable information to inform you of other products or services available from URBAN NATURALS and its affiliates.

Sharing Information with Third Parties

URBAN NATURALS does not sell, rent, or lease its customer lists to third parties.

URBAN NATURALS may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.

Such third parties are prohibited from using your personal information except to provide these services to URBAN NATURALS and are required to maintain the confidentiality of your information.

URBAN NATURALS may disclose your personal information without notice if required to do so by law or in the good-faith belief that such action is necessary to:

• Conform to applicable law or comply with legal process served on URBAN NATURALS or the Site
• Protect and defend the rights or property of URBAN NATURALS
• Act under exigent circumstances to protect the personal safety of users of URBAN NATURALS or the public

Tracking User Behavior

URBAN NATURALS may keep track of the websites and pages our users visit within URBAN NATURALS in order to determine which URBAN NATURALS services are the most popular.

This data may be used to deliver customized content and advertising to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by URBAN NATURALS.

This information may include:

• IP address
• Browser type
• Domain names
• Access times
• Referring website addresses

This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the URBAN NATURALS website.

Use of Cookies

The URBAN NATURALS website may use “cookies” to help personalize your online experience.

A cookie is a text file placed on your device by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can generally only be read by a web server in the domain that issued the cookie.

One of the primary purposes of cookies is to provide convenience and save you time. For example, if you personalize URBAN NATURALS pages or register with URBAN NATURALS, a cookie may help us recall certain information on subsequent visits.

This may simplify the process of recording information such as billing and shipping addresses and using customized website features.

You may have the ability to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

If you choose to decline cookies, you may not be able to fully experience certain interactive features of the URBAN NATURALS website or services.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of those sites.

We encourage users to be aware when leaving our Site and to review the privacy statements of other websites that collect personally identifiable information.

Security of Your Personal Information

URBAN NATURALS takes measures designed to help secure your personal information against unauthorized access, use, or disclosure.

When personal information, such as credit card information, is transmitted to other websites, it is protected through encryption methods such as Secure Sockets Layer (SSL) technology.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.

As a result, while we strive to protect your personal information, you acknowledge that:

• There are security and privacy limitations inherent to the Internet that are beyond our control
• The security, integrity, and privacy of information exchanged between you and us through the Site cannot be absolutely guaranteed

Right to Deletion

Subject to certain exceptions, upon receipt of a verifiable request from you, we will:

• Delete your personal information from our records
• Direct applicable service providers to delete your personal information from their records

Please note that we may not be able to comply with a request to delete your personal information if retaining it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or otherwise perform a contract between you and us
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity
• Debug to identify and repair errors that impair existing intended functionality
• Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law
• Comply with the California Electronic Communications Privacy Act
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to applicable ethics and privacy laws, when deletion is likely to render impossible or seriously impair the achievement of such research, provided applicable consent requirements have been met
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
• Comply with an existing legal obligation
• Otherwise use your personal information internally in a lawful manner that is compatible with the context in which you provided the information

Children Under Thirteen

URBAN NATURALS does not knowingly collect personally identifiable information from children under the age of thirteen.

If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Email Communications

From time to time, URBAN NATURALS may contact you by email for purposes such as announcements, promotional offers, alerts, confirmations, surveys, and other general communications.

In order to improve our services, we may receive information indicating when you open an email from URBAN NATURALS or click on a link within an email.

If you would like to stop receiving marketing or promotional communications from URBAN NATURALS, you may opt out by clicking the Unsubscribe link provided in our marketing emails.

Changes to This Statement

URBAN NATURALS reserves the right to change this Privacy Policy from time to time.

We may notify you about significant changes in the way we treat personal information by sending a notice to the primary email address associated with your account, placing a prominent notice on our website, and/or updating the privacy information published on the Site.

Your continued use of the website and/or services after such modifications constitutes acknowledgment of the modified Privacy Policy and agreement to abide by the updated Policy, to the extent permitted by applicable law.

Contact Information

URBAN NATURALS welcomes your questions or comments regarding this Statement of Privacy.

If you believe that URBAN NATURALS has not adhered to this Statement, please contact us at: