Frequently Asked Questions
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GENERAL
How can I become a wholesale customer for HUSTLEBOX products?
If you're interested in featuring HUSTLEBOX products in your specialty gift or boutique store, please fill out our online form. Our Specialty Sales team will review your submission and contact you typically within 5 to 7 business days.
Does HUSTLEBOX test products on animals?
No, HUSTLEBOX is a 100% cruelty-free brand and does not engage in animal testing of any kind.
Online Ordering and Payment Questions
How long does it take to process my order?
Orders are processed within 24 hours on business days. For orders placed on holidays or weekends, processing occurs within two business days. You'll receive an order confirmation email followed by shipping confirmation with a tracking link.
What payment methods are accepted for HUSTLEBOX products?
We accept all major credit cards (American Express, Visa, Mastercard, Discover), PayPal, Apple Pay, and Amazon Pay.
Why isn't my promo code working?
Promo codes may not work if they're expired, entered incorrectly, or associated with an expired offer. Only one promo code is allowed per order. Contact our customer service for assistance if issues persist.
Are gift cards available for purchase?
Yes, you can purchase both physical and electronic gift cards on our website. For gift recommendations, browse our bestsellers or contact customer service.
What should I do if a product is out-of-stock?
Contact our customer service to inquire about restocking or to receive suggestions for alternative products. Contact our customer service to inquire about restocking or to receive suggestions for alternative products.
What if a product I want is no longer available?
If a product is not available, our customer service can assist in finding it or suggest similar alternatives.
Shipping and Delivery
When can I expect to receive my HUSTLEBOX shipment?
Orders are processed and shipped within two business days. Delivery times vary based on location. Note that we cannot ship to P.O. Boxes.
Account and Billing Information
How do I manage my account login information?
To update your login information, visit 'My Account', log in, and change your details under 'Contact Information'.
How can I change my billing address?
Update your billing address easily through 'My Account' by editing the 'Default Billing Address'.
What is the process to change my shipping address?
Log into 'My Account' and edit your 'Default Shipping Address' to update your shipping information.
How is website security ensured?
We partner with Shopify Plus as our payment gateway service provider, ensuring PCI security standards compliance to protect your personal information.
Reed Diffuser Information
Do your fragrance oil contain natural or synthetic ingredients?
Our diffuser oils are a blend of both essential and fragrance oils, using natural and synthetic materials for unique, lasting scents.
What is a scented reed diffuser?
A reed diffuser is a low-maintenance, flame-free product that continuously disperses scent into the air.
How do I use a scented reed diffuser?
To use, remove the cork from the glass base, insert the reed sticks into the fragrance oil, and allow them to absorb and diffuse the scent.
Can you offer tips for using reed diffusers effectively?
For best results, flip the reed sticks every few days and place the diffuser in high-traffic areas. Avoid flipping the reeds too often to prolong the diffuser's lifespan.
How long do reed diffusers effectively?
Our reed diffusers typically last for about 90-120 days. Replace the reeds after this period for continued fragrance diffusion.
Are fragrance oil refills available?
Yes, we offer Reed Diffuser Liquid Refills in various bestselling fragrances.
Can I use diffuser oil in electric diffuser?
Yes, our oils are compatible with electric diffusers.
Why does my favorite fragrance seem less potent over time?
Continuous exposure to a fragrance can lead to 'nose blindness' or 'odor fatigue'. Varying fragrances regularly can help counteract this.
Do fragrance oil expire?
Most fragrances last 3-5 years, but can deteriorate due to light, heat, and air exposure. Store in a cool, dry place and discard if there are changes in color or scent.