Frequently Asked Questions
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GENERAL
If you're interested in featuring HUSTLEBOX products in your specialty gift or boutique store, please fill out our online form. Our Specialty Sales team will review your submission and contact you typically within 5 to 7 business days.
No, HUSTLEBOX is a 100% cruelty-free brand and does not engage in animal testing of any kind.
Online Ordering and Payment Questions
Orders are processed within 24 hours on business days. For orders placed on holidays or weekends, processing occurs within two business days. You'll receive an order confirmation email followed by shipping confirmation with a tracking link.
We accept all major credit cards (American Express, Visa, Mastercard, Discover), PayPal, Apple Pay, and Amazon Pay.
Promo codes may not work if they're expired, entered incorrectly, or associated with an expired offer. Only one promo code is allowed per order. Contact our customer service for assistance if issues persist.
Yes, you can purchase both physical and electronic gift cards on our website. For gift recommendations, browse our bestsellers or contact customer service.
Contact our customer service to inquire about restocking or to receive suggestions for alternative products.Contact our customer service to inquire about restocking or to receive suggestions for alternative products.
If a product is not available, our customer service can assist in finding it or suggest similar alternatives.
Shipping and Delivery
Orders are processed and shipped within two business days. Delivery times vary based on location. Note that we cannot ship to P.O. Boxes.
Shipping and Delivery
To update your login information, visit 'My Account', log in, and change your details under 'Contact Information'.
Update your billing address easily through 'My Account' by editing the 'Default Billing Address'.
Log into 'My Account' and edit your 'Default Shipping Address' to update your shipping information.
We partner with Shopify Plus as our payment gateway service provider, ensuring PCI security standards compliance to protect your personal information.
Reed Diffuser Information
Our diffuser oils are a blend of both essential and fragrance oils, using natural and synthetic materials for unique, lasting scents.
A reed diffuser is a low-maintenance, flame-free product that continuously disperses scent into the air.
To use, remove the cork from the glass base, insert the reed sticks into the fragrance oil, and allow them to absorb and diffuse the scent.
For best results, flip the reed sticks every few days and place the diffuser in high-traffic areas. Avoid flipping the reeds too often to prolong the diffuser's lifespan.
Our reed diffusers typically last for about 90-120 days. Replace the reeds after this period for continued fragrance diffusion.
Yes, we offer Reed Diffuser Liquid Refills in various bestselling fragrances.
Yes, our oils are compatible with electric diffusers.
Continuous exposure to a fragrance can lead to 'nose blindness' or 'odor fatigue'. Varying fragrances regularly can help counteract this.
Most fragrances last 3-5 years, but can deteriorate due to light, heat, and air exposure. Store in a cool, dry place and discard if there are changes in color or scent.